Shipping and Returns
Due to the nature of our prodcuts we do not offer refunds. If your skincare products are come damaged, we can offer a refund or exchange within 14 days of receiving your products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
We do not offer refunds on:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at beauty(at)brahmiskincarewhistler.com.
All sale items are final sale.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beauty(at)brahmiskincarewhistler.com} and send your item to: Brahmi Skincare Whistler PO Box 446, Whistler, BC, V0N 1B9, Canada.
To return your product, you should mail your product to: Brahmi Skincare Whistler PO Box 446, Whistler, BC, V0N 1B9, Canada.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary from 7-10 business days once we receive and process your order .
Contact us at beauty(at)brahmiskincarewhistler.com for questions related to refunds and returns.